HH Workwear Garment Care & Policies
WASHING INSTRUCTIONS
BODYWEAR / Wash warm, no hotter than 104 degrees Fahrenheit, with a mild detergent. Hang Dry. Best to wash your synthetic clothing together (polypro’s and polyesters, nylons, etc.) so lint does not build up on it during washing. Do not tumble dry or dry clean. Do not iron. Polypropylene is heat sensitive. It will survive a tumble dry on low heat, but it’s best to hang dry.
PILE/FLEECE / Wash warm, no hotter than 104 degrees Fahrenheit, with mild detergent. Best to hang dry. Tumble drying puts unnecessary wear and tear on garment. Do not dry clean or iron. Best to wash your synthetic clothing together (polypro’s and polyesters, nylons, etc.) so lint does not build up on it during washing.
HELLY TECH® & OTHER SHELLS / Wash warm, no hotter than 104 degrees Fahrenheit, with mild detergent. Tumble dry on medium heat for 25-30 minutes. Do not dry clean or iron. Secure all Velcro® adjustments, zip up all zippers including main zipper and adjust all draw cords to minimize ability to tangle around wash machine agitator. For best performance, keep your jacket clean and tumble dry to reactivate the DWR for improved water repellency.
PVC & PU COATED FABRICS / Wash warm, no hotter than 104 degrees Fahrenheit, with mild detergent. Hang to dry.
POLICIES
HH GUARANTEE
Since we began making performance clothing in 1877 our products have been tested in the most extreme conditions on earth. We have been on both Poles,
all oceans and the highest peaks in the world. Throughout, we’ve stood behind every product we’ve made. Today that tradition remains unbroken.
If a Helly Hansen product ever fails due to a defect in materials or workmanship we will either repair it without charge or provide a replacement.
As your satisfaction is our goal, we will also endeavor to ensure our service matches your expectations.
WARRANTY RETURN POLICY
If you have questions or need to return defective product please contact the Customer Service Department at 1-866-435-5902 for a Return Authorization
number. For more information on frequently asked questions regarding our warranty policy please visit our web site at www.hellyhansen.com.
Defective product should be shipped to our warehouse address:
Helly Hansen
4104 “C” Street NE, Suite 200
Auburn, WA 98002
All returned garments must be washed prior to their return or they cannot be inspected. Customers should enclose a note specifying the warranty problem
and / or the location of the problem on the garment, as well as list specifics regarding style, color and size. The Return Authorization number should be written in large letters on the outside of the package.
The Helly Hansen Warranty Department will inspect the product at no charge to you. If the Warranty Department determines, in its sole discretion, that the product has a defect covered under this Warranty, we will repair or replace it within approximately four weeks. If the defective garment is not repairable and an identical product is not available, we will replace it with a garment of comparable style and color at our discretion.
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NOTE
Return authorizations not received within 30 days of issuance will be void and cancelled. Products purchased as irregulars/discontinued will not be authorized for return.
ORDER DISCREPANCIES
Discovery of discrepancies on your order must be reported to Helly Hansen Customer Service within 30 days of invoice date. All requests must be accompanied by complete invoice numbers. A request received after 30 days will not be accepted.
DAMAGED SHIPMENTS
Inspect all shipments carefully. Verify the total number of cartons and check for exterior carton damage. All claims for lost or damaged shipments must be made directly to the delivery carrier. Helly Hansen is not responsible for damage during shipment.
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