Customer Service

Our friendly staff is always available to assist you with your purchase decisions and offer you expert advice on selecting the best gear for your next outdoor adventure. All of our team members are outdoor enthusiasts and use Helly Hansen gear for skiing, sailing, hiking expeditions and more.  As a result, we can offer first hand experience to help you select the best gear to choose for your next trip to the slopes, trails or offshore. Check out our testimonials page for comments from our satisfied clients.

We are available during regular business hours (by phone 9am – 9 pm EST 7 days week) by calling 877-helly-98 ext 4 (In Rhode Island) 401-849-6666 x-4. Or, click on the Live Chat button to start a session online with one of our tech representatives. You can also email us with questions or comments and we’ll be sure and respond promptly.

Please allow for up to 3 days processing time on all orders.

All sale items are final.

All returns and exchanges must be accompanied by original tags and a cash register receipt. We will gladly issue a full refund on unused merchandise within 14 days. We will make exchanges of unused merchandise within 30 days of purchase.

**Merchandise purchased from other Helly Hansen stores can not be exchanged or returned to the Newport store. **

Print out the merchandise return request form. Mail the product back with the completed return form. Please allow 14 business days from the day you return your package for your return to be credited for the exchange to be completed. Please include a credit card number for additional shipping fees for exchanges.

All sale items are final.

All returns and exchanges must be accompanied by original tags and a cash register receipt. We will gladly issue a full refund on unused merchandise within 14 days. We will make exchanges of unused merchandise within 30 days of purchase.

**Merchandise purchased from other Helly Hansen stores can not be exchanged or returned to the Newport store. **

Print out the merchandise return request form. Mail the product back with the completed return form. Please allow 14 business days from the day you return your package for your return to be credited or exchange made. Please include a credit card number for additional shipping fees for exchanges.

If you have questions or need to return a defective product please contact Helly Hansen Corporate at 1-800-435-5901 to receive a return authorization number.

All returned garments must be washed prior to their return or they cannot be inspected.

The Helly Hansen Warranty Department will inspect the product at no charge. If the Warranty Department determines that the product has a defect covered under this Warranty, Helly Hansen will repair or replace it within 4-6 weeks.

This warranty does not cover damage caused by misuse, improper care, normal wear and tear and the natural breakdown of materials over extended use and time. Our turn around time is normally 4 – 6 weeks from the time we receive your product. We will do our best to get it back to you sooner.

Helly Hansen Footwear

Helly Hansen footwear is covered up to 1 year against defects in materials and workmanship. This policy does not cover normal wear and tear on the product.

Base Layer

For best results wash HH Dry and HH Cool in warm water with a mild detergent and hang to dry. For HH Warm, wash in cool water with a mild detergent and hang to dry. Do not dry clean. Do not iron. Keep away from all heat sources.

Fleece

Wash in warm water with mild detergent. Best to hang dry. Tumble drying puts unnecessary wear and tear on garment and causes premature pilling. Do not dry clean or iron. Best to wash your synthetic clothing together (polypropylenes, polyesters, nylons, etc) so lint does not build up on it during washing.

Helly Tech & Other Shells

Wash in warm water with a technical wash product. Secure all Velcro® adjustments, zip up all zippers including main zipper and adjust all draw cords to minimize ability to tangle around wash machine agitator. Do not use fabric softener as it breaks down Helly Tech. Tumble dry on low heat for 10-15 minutes. Do not dry clean or iron. For best performance, keep your jacket clean and tumble dry to re-activate the outer water repellency for improved performance. You will need to apply an after market water repellency treatment as required.

Recommended products:

Nik-Wax Waterproofing for Synthetics – available at hellynewengland.com and most major specialty outdoor sporting goods stores.

Footwear

Leather – Salt is leathers worst enemy! After being exposed to salt, clean with a brush or wet sponge as soon as possible to maintain the integrity of the product. Dry the shoes with a dry cloth to absorb moisture. Never dry in unnatural conditions or direct sunlight. Apply an oil based, neutral leather cream to the shoes, in order to retain the value of the grain. Do a patch test in a discrete area before applying all over. If discoloration occurs, remove cream immediately. Synthetic – Wash away any stains with water and a brush. Some synthetics can be washed in a washing machine at a maximum temperature of 30 degrees Celsius (refer to the care instructions provided in the box). Dry shoes at room temperature using paper to absorb moisture. Never use a dryer.

In addition to using the garment for its intended purpose, the consumer needs to follow a few simple care instructions.

• Follow the washing instructions and clean the garment regularly to maintain the quality of the product.
• Re-activate the outer water repellency on waterproof/breathable garments as needed.

Failure to follow the proper care instruction will void the warranty.