Shipping & Returns

Processing Time

Please allow for up to 3 days processing time on all orders.

Product Return Policy

All sale items are final.

All returns and exchanges must be accompanied by original tags and a cash register receipt. We will gladly issue a full refund on unused merchandise within 14 days. We will make exchanges of unused merchandise within 30 days of purchase.

**Merchandise purchased from other Helly Hansen stores can not be exchanged or returned to the Newport store. **

Print out the merchandise return request form. Mail the product back with the completed return form. Please allow 14 business days from the day you return your package for your return to be credited or exchange made. Please include a credit card number for additional shipping fees for exchanges.

Free Shipping

We offer FREE UPS Ground Shipping within the Continental United States on all orders over $100!

Shipping Information

Helly Hansen Newport ships according to the following options*:

• Standard UPS Ground: 5-7 business days for delivery
• UPS 2nd Day Air: 3-4 business days for delivery
• UPS Next Day Air: 2 business days for delivery Mon. - Fri.
• Orders to Alaska and Hawaii are shipped via USPS 6-10 business days

*UPS can not ship to PO boxes or APO addresses.

International Shipping

Helly Hansen Newport's ONLINE store currently offers shipping to the following countries:

For other international orders, please call the store directly for shipping quotes.

*Please note*

Products currently in stock at our store are available for immediate shipment. Products that are not in stock are ordered directly from our corporate warehouse. If you require rush processing, please send us an email at orders@hellynewengland.com or call us at 1-877-HELLY-98 X-4

Return Policy for Custom Orders

All custom orders (i.e. bulk/embroidered) are final sale, are non-refundable and may not be returned or exchanged.

Warranty Returns

If you have questions or need to return a defective product please contact Helly Hansen Corporate at 1-800-435-5901 to receive a return authorization number.

All returned garments must be washed prior to their return or they cannot be inspected.

The Helly Hansen Warranty Department will inspect the product at no charge. If the Warranty Department determines that the product has a defect covered under this Warranty, we will repair or replace it within 4-6 weeks.

This warranty does not cover damage caused by misuse, improper care, normal wear and tear and the natural breakdown of materials over extended use and time. Our turn around time is normally 4 – 6 weeks from the time we receive your product. We will do our best to get it back to you sooner.

Helly Hansen Footwear

Helly Hansen footwear is covered up to 1 year against defects in materials and workmanship. This policy does not cover normal wear and tear on the product.

Care Instructions

Base Layer

For best results wash HH Dry and HH Cool in warm water with a mild detergent and hang to dry. For HH Warm, wash in cool water with a mild detergent and hang to dry. Do not dry clean. Do not iron. Keep away from all heat sources.

Fleece

Wash in warm water with mild detergent. Best to hang dry. Tumble drying puts unnecessary wear and tear on garment and causes premature pilling. Do not dry clean or iron. Best to wash your synthetic clothing together (polypropylenes, polyesters, nylons, etc) so lint does not build up on it during washing.

Helly Tech & other Shells

Wash in warm water with a technical wash product. Secure all Velcro® adjustments, zip up all zippers including main zipper and adjust all draw cords to minimize ability to tangle around wash machine agitator. Do not use fabric softener as it breaks down Helly Tech. Tumble dry on low heat for 10-15 minutes. Do not dry clean or iron. For best performance, keep your jacket clean and tumble dry to re-activate the outer water repellency for improved performance. You will need to apply an after market water repellency treatment as required.

Recommended products:

Nik-Wax Waterproofing for Synthetics – available at Helly Hansen stores and most major specialty outdoor sporting goods stores.

Footwear

Leather – Salt is leathers worst enemy! After being exposed to salt, clean with a brush or wet sponge as soon as possible to maintain the integrity of the product. Dry the shoes with a dry cloth to absorb moisture. Never dry in unnatural conditions or direct sunlight. Apply an oil based, neutral leather cream to the shoes, in order to retain the value of the grain. Do a patch test in a discrete area before applying all over. If discoloration occurs, remove cream immediately. Synthetic – Wash away any stains with water and a brush. Some synthetics can be washed in a washing machine at a maximum temperature of 30 degrees Celsius (refer to the care instructions provided in the box). Dry shoes at room temperature using paper to absorb moisture. Never use a dryer.

Consumer’s Role

In addition to using the garment for its intended purpose, the consumer needs to follow a few simple care instructions.

• Follow the washing instructions and clean the garment regularly to maintain the quality of the product.
• Re-activate the outer water repellency on waterproof/breathable garments as needed.

Failure to follow the proper care instruction will void the warranty.

Online since 1998

Helly Hansen Newport (hellynewengland.com) is the oldest and original Helly Hansen authorized store. We are the only decade old Helly Hansen brand store in the United States. Our commitment to quality products and excellent customer service are the reason we are the oldest and the best!