THIS PAGE DISPLAYS COMMENTS FROM CUSTOMERS WHO HAVE USED OUR ONLINE SITE AND HOW THEY FEEL ABOUT OUR STORE, PRODUCT AND CUSTOMER SERVICE.

Hi Jay,
I wanted to deliver some positive feedback to you.  I've had a great 
experience ordering through your online site, when there was a 
inventory problem I received a direct phone call to let me know, 
rather than an e-mail that could have delayed the order.  The woman 
I spoke to was very helpful, and we were able to find a similar product 
that met my needs.  Then the icing on the cake was the UPS tracking so 
that I know the delivery arrived safely, even though I haven't even 
made it hope yet. Thanks Man!
Hans, Richmond, VA

Hi Jay, just got my jacket.  Looks great!  Thanks, much appreciated.  Your store 
was the only reputable one I could find on the web that had them in stock.  
I'll have to stop in the next time I'm home in RI.   I think my wife will be 
buying something soon too.  Thanks again, John

Hi Jay, just letting you know I received my order,   I can't believe 
how fast my order was processed and shipped. Thank you all at Helly 
Hansen my son will be so pleased with his jacket and cap.
Mary

Hi Jay,
I wanted to say thank you for the jackets.  I received them yesterday and 
gave them to the appropriate people.  It is now done and seems like 
everyone is really happy.  You have been very accommodating to us with 
all crazy requests, regardless of the situation. You handled yourself 
graciously.  I will definitely contact you whenever we need to place an order.
Best, Sophie

Hi Jay, 
The meeting went very well and the jackets were a huge hit!
Thank you!  They arrived on time and all inventory counts were exact.
Thanks again and Happy Thanksgiving!
Best Regards,
Meghan

Hi Stephanie: 
Thank you so much for your follow up.  What great customer service.
I think I will hold off on the jacket at this point.  I had really wanted the 
red one, but you didn't have one on-line so I ended up ordering the pink. 
I will check your site though in the near future and will be sure to place 
future HH orders through you. Thank you again, for such great followup.  
It's so nice in this time where customer service is seriously lacking in our society.
Bette 

Stephanie & Jay,
I received the 3 new Fjord jackets. They look great!
Many thanks for providing excellent service!
John

We handed out the jackets yesterday to the crew and everyone LOVED them!   
Thank you!
Sara

Sir,
I want to pass on to you my appreciation for Anne Dionnes help in the
past couple of weeks.  She has helped us immensely in completing some
high profile operations.  She expedited jackets to a couple of our guys
in order for them to leave and successfully complete assigned task.
Furthermore, she aided us in making the best possible outfit for our
entire 16 man team.  Thanks a lot.  I am happy to do business with you
and look to do more business in the future.  

Hi Jay,
I just wanted to thank you again for all your work on the jackets 
for the movie.  It was a pleasure working with you and if ever 
I need gear from Helly Hanson, you will definitely be the first 
person I call!
Thank you again,
Jackie

Thank you, Jay, for taking the time to acknowledge my order....
It seems that the service on the internet these days really exceeds 
the service at the brick and mortar stores...I found it very easy, 
fun, and informative to shop your store...It was a great experience...
I recently purchased a woman‘s astra shell jacket. I have 
never owned an impeccably made jacket like this ever before...
I am looking forward to my fleece layer for this jacket..
Thanks again...and you have definitely gained a good customer....
Diane 


From: "Becky Conolly"
To: "Jay Lasky" 
Subject: Re: Lucy jacket
Date: Tue, 18 Feb 1997 07:33:44 -0500 
Thanks for the information - I did take your advice and call the 
store with a few more queestions, and ended up ordering it. 
Thanks again

From: "Camilo Figueroa"
To: "jay lasky" 
Subject: RE: Packable II Information
Date: Thu, 17 Feb 2000 18:50:31 -0500 
Hello. my relatives in Cambridge MA, email me telling me that the jacket 
arrived there as I order it. Thank you very much. And i´ll be in touch 
in case I want some other products from you. Camilo Figueroa

From: Jan Swanbeck
To: Jay Lasky
Subject: RE: Notice of Invoice Shipment
Date: Thu, 17 Feb 2000 10:19:39 -0500 
Just to let you know - the pants arrived yesterday and blessedly, 
they fit! I appreciate the personal touch. 
Jan Swanbeck - satisfied customer

Date: Mon, 14 Feb 2000 12:56:59 -0600
To: Jay Lasky 
From: Jarret Nichols
Subject: Re: westport 
thank you very much for your diligence. i was not aware the order 
went through twice and i appreciate your cancelling one order...
please let me know when to expect the jacket and i look forward 
to buying more merchandise from you. thanks again,jarret. 

From: Dennis Pugh
| Block address 
To: jay lasky
Subject: redline xxl red 
Date: Wed, 16 Feb 2000 12:05:08 -0000 
Thanks for all you trouble Jay - I would like to go ahead and 
order the suit. What‘s your preferred method - you‘ve 
been a great help and will be recommending your site to my skiing 
friends. I am taking a party of 40 people over to Loon Mountain 
mid March so future orders may well come from them. Dennis Pugh


Dear Jay,  Please e.mail me confirming that I have ONE order for a 
Large Kautz Jacket with China Blue/HH Navy colors for $250. Again, 
thanks for the e.mail, otherwise I wouldn‘t have known about 
the ordering error. Your system is very efficient. 
Grateful, Jeanne Valone

Jay - No worries ! Thanks for your help and quick response. 
I will look forward to shopping with you again soon. Keep up the 
great work with the website ! 
- Jill


From: "Gerry"
To: jay@hellynewport.com
Date: Tue, 24 Oct 2000 22:29:09 GMT

Yes Jay it has. Thank you response. I received late last week and 
it will work out great for me. I‘m another one of your 
satisfied customers.
Thanks,
Gerry 

From: "Marco Roncari"
To: jay@hellynewport.com
Date: Tue, 26 Oct 2000 17:04:43 +0200

You have made my day and a new HH long-time customer. 
Marco 


Date: Sat, 18 Nov 2000 01:20:05 EST
Subject: Re: New Order from Mcart
To: 

thanks for the info - just go ahead and send me all the pieces 
I ordered - I love this stuff!! Thanks - if I need to do 
anything else - please let me know!

Kathy 

Date: Wed, 06 Dec 2000 19:11:21 PST
Subject: Good news, bad news ... To: 

Good news: The order arrived yesterday!
Bad news: The wrong item arrived!

I was expecting a XL Lifa bottom. What I got was a XL top. 
(I had originally ordered an XXL top and an XL bottom .... 
I‘ve already received the top and was waiting for 
the XL bottom to complete the order) 

I‘m not going to give up on you guys. We may have had problems  
with this order, but you‘ve got great customer service ... 
and to me, that‘s what‘s important. You may not even 
know this, but I‘ve ordered over $1000.00 from you guys 
in the last month or so ... and am very happy with the 
H/H jackets and bibs. 

I‘ll need to send this back (XL top).
Is there a return number I should use??
Where should I return it ?? 

Thanks,
Kirk 


Jay, 
Just wanted to drop you a note to thank you for the great service. Received 
my Astro jacket today, and was pleasantly surprised to find two great bonus 
gifts included. 

That‘s GOOD business which just doesn‘t seem to be around much 
anymore. This was my first order with you, but won‘t be my last. 

Thanks again, and have a GREAT holiday, 

Rob 


Thanks very much for such a quick response. Great site! 
Bill